Armstrong Fluid Technology has been presented with a Frost & Sullivan Best Practices Award in recognition of its performance in business strategy, operations and customer service. At a gala ceremony in Toronto on Dec. 2, 2014, members of the senior leadership team were presented with the Customer Value Award in recognition of the return on investment provided by Armstrong solutions.
In particular, Frost & Sullivan highlighted Armstrong’s Design Envelope technology which redefines the traditional economics of energy and sustainability to provide both lowest installed cost and lowest lifetime cost. The Frost & Sullivan Best Practices Awards recognize leadership, technological innovation, customer service and strategic product development. Frost & Sullivan's industry analyst team studies companies internationally, across a range of industries. The performance of each company is benchmarked and measured independently through primary interviews, and secondary industry research that identifies best practices and evaluates candidates using a 10-step process. The evaluation considers corporate performance in seven key areas: Competitive Intensity; Customer Dynamics; Industry Convergence; Disruptive Technology; Global Mega Trends; New Business Models; and Emerging Markets.
Earlier this year, Frost & Sullivan examined the business practices of Armstrong Fluid Technology, along with major competitors in the U.K. and European markets and selected Armstrong to receive the Customer Value Award.
Frost & Sullivan presents this award each year to “the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.”
“Not content with merely developing a range of products, Armstrong has built a fully integrated building energy solution that ensures optimal energy consumption, improved operating flexibility, and lower installation and lifecycle costs," said Frost & Sullivan Industry Analyst Sivakumar Narayanaswamy. "Furthermore, the company strives to enhance customers’ ownership experience by developing products that will increase comfort while being environmentally sustainable”.
“The value statement of our founder Samuel Allan Armstrong—'Service to the world who by reason of such service will become our customer'—has guided us in sustainability for the past eighty years. It is in this context that we are extremely proud to have been selected for this award," said Lex van der Weerd, CEO of Armstrong Fluid Technology. "The recognition of our teams in Europe and the Middle East is particularly impressive given the independent, rigorous process employed by Frost & Sullivan to analyze business performance. Throughout our history, community, service and innovation have been the imperatives that have helped to shape our business decisions, and have been the foundation for building and retaining our valued customer base. This continued focus has provided the framework from which we have expanded into new markets and attained a market-leading position through research and development. Frost & Sullivan's award validates the Armstrong community's enduring dedication to adding value for customers. Industry leadership has to be earned, and it is for this extraordinary achievement that we congratulate the entire global Armstrong team".