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Rachael Merrell

​​Rachael Merrell is Director of Customer Services at Echo Managed Services, the creators of Aptumo.

How a utility handles customer complaints and the flexiblity it provides in paying bills can impact the utility's bottom line.
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6 Ways to Build a Strong Debt Management & Risk Framework

Why effective debt management should be front and center for every water utility executive.
Sept. 13, 2022