Frequent bouts of heavy snowfall and frigid temperatures made the winter of 2014-2015 an especially challenging repair season for homeowners, according to HomeServe USA, a provider of home emergency repair service plans. During the months of December, January, February and March, HomeServe saw record volumes of customer calls for assistance and numbers of repair jobs delivered for its customers.
Going down as one of the coldest months on record for many regions, the month of February also precipitated a record amount of customer activity for the company. In February alone, HomeServe saw an almost 20% increase in jobs performed for customers compared to last February (during the Polar Vortex), and took an emergency call from a customer on average every 30 seconds of every day. For the overall winter season (December through March), HomeServe saved consumers a record $25 million in repair expenses.
February also marked the largest single month of homeowners signing up for a home emergency repair service plan, with enrollments up 104% as compared to February of last year.
“While the harsh winter experienced across the country was far from pleasant, we are proud to have been able to provide emergency repair services and support to a growing number of homeowners around the country during the worst of weather,” said Tom Rusin, CEO of HomeServe USA. “The increase in call volume and number of jobs over these past few months speaks to the value HomeServe’s coverage plans bring customers, who would otherwise be paying for these repair expenses out-of-pocket.”
Source: HomeServe USA
